Date: November 13, 2026
Affected Product: Rollerski X mechanisms: RSXA1, RSXA2
Subject: Preventive Recall – Component Upgrade
To All Our Valued Dealers and Customers,
At Qualipieces, quality, reliability, and durability are at the heart of our commitment to our customers.
Through our ongoing quality monitoring, we have identified a component in the Rollerski X system that does not fully meet our quality standards. Although this is not a safety-related recall, the component can affect the product's performance and durability.
In the interest of transparency and accountability to our customers and partners, we have made the decision to initiate a preventive recall of all Rollerski X units to upgrade this component.
We take full responsibility for this situation and are implementing the necessary measures to ensure every affected unit meets our standards.
Required Dealer Actions
We ask all our dealers to:
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Immediately suspend sales and installations of affected Rollerski X units until the necessary upgrades have been completed.
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Identify all units in inventory, as well as those already sold or installed for customers.
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Contact affected customers to inform them of the recall and coordinate the return of their units.
- Return all affected units to Qualipieces according to the return procedure that will be provided.
Upgrade Procedure
Our local supplier has begun preparations to produce the upgraded components, with production now getting underway. In parallel, our team is making the necessary operational and logistical arrangements to efficiently manage the receiving, upgrading, and return shipping of all Rollerski X units.
Detailed return shipping instructions will be communicated to all affected customers and dealers in the coming days.
While an exact turnaround timeline cannot yet be confirmed, units will be processed on a first-come, first-served basis, based on their arrival at our facility.
Our goal is to complete the upgrades and return the units to our customers as efficiently as possible, without compromising the quality of the work performed.
These upgrades will be completed at no cost to customers or dealers.
Our Commitment
The Rollerski X represents an important evolution in our product lineup. We remain fully confident in its design and technology.
However, we are not willing to compromise on the quality and durability that has built Qualipieces' reputation.
By taking this proactive step, we aim to ensure that every Rollerski X delivers the performance, reliability, and durability our customers have come to expect.
We sincerely thank our dealers and customers for their cooperation, continued support, and trust.
The Qualipieces Team
T: 1-877-474-7272
